Insentra

WHY WORK AT INSENTRA?

ONE TEAM ONE DREAM

At Insentra, we want innovators to join us no matter their time zone. We are one global team working towards the goal of becoming the #1 Channel Services Partner in the world. We Dare to be Different and celebrate those differences every day. We are a flexible workplace looking for passion and innovation in our crew. At Insentra, we are here to support your career growth and challenge you to be the best version of yourself because together, we are many, and we can achieve anything we set our minds to.

HITACES

At Insentra we believe in a core set of values that define our work and our company culture. We define these values by being the best versions of ourselves and loving the work we do. We create an outstanding work environment for our crew, partners, and clients. We live our values and love to #HIT ACES: Honesty, Integrity, Trust, Accountability, Celebration, Efficiency and Service Excellence. The core of everything we do is ONE TEAM ONE DREAM. The heart of our culture is created by our Crew.

INSENTRA CREW

As we work to become the #1 Channel Services Partner in the world, we also care for our crew’s professional and personal growth and well-being.

• Career-development resources and certifications to expand your skills and enhance your expertise along your career journey.

• A diverse and inclusive community of belonging. We empower you to bring your unique ideas to the table and act.

We value diversity — in backgrounds and in experiences. Technology and innovation are universal drivers, and we need people from all backgrounds to help reach our goals. Insentra’s crew are empathetic, caring, and supportive. We are deliberate and self-reflective about the kind of crew and culture that we are building, seeking innovators who are not only strong in their own aptitudes but care deeply about supporting each other's growth.

From Insentra’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our crew are people with different backgrounds, experiences, and strengths, who share a passion for improving the status quo. All our crew’s points of view are key to our success, and inclusion is everyone's responsibility.

FLEXIBILITY

We are a remote first workplace where flexibility is key to our success. That flexibility includes recognizing the importance of living life outside of your job. We believe that innovation can happen anywhere, and our flexible work environment means that you choose where you work. We trust our crew to be accountable for their work and set their own schedules. We collaborate and celebrate cross time zones because no matter your geographic location, your success is Insentra success.

WHAT WE’RE LOOKING FOR

Our team is fast-paced, nimble and stands for excellence. This role is for someone who loves variety and is passionate about growing their career as a world-class engineer. You will be responsible for supporting global customers, and assisting with day to day Citrix and Modern Desktop support tasks such as:

  • Customers Citrix environment health, configuration, patching, and image management
  • Mentoring, supporting, and developing service desk team members
  • Working closely with our partners to deliver exceptional outcomes
  • Owning and driving customer success

Core alignment with Insentra values #HITACES

  • We live our values and love to #HIT ACES (Honesty, Integrity, Trust, Accountability, Celebration, Efficiency and Service Excellence). The core of everything we do is ONE TEAM ONE DREAM (#OTOD). The heart of our culture is created by our Crew.

If you have excellent communication skills, an eye for detail and love to deliver exceptional outcomes, we want to meet you.

The Citrix Engineer reports to the Technical Lead and Managed Services Operations Manager and works closely with our partner engineers and business leaders.

WHAT YOU’LL LOVE DOING

As a Level 3 Support Engineer, your day to day tasks may include:

  • Team leadership and mentorship of junior engineers
  • Proactive Citrix environment health management
  • Patching of Citrix and Windows environment systems
  • Healthcheck, analysis and remediation
  • Design and implement solutions for clients
  • Documentation including support processes and procedures
  • Citrix image management
  • Building relationships with customers and partners
  • Manage clients in BAU and major incidents
  • Staying up to date with the fast-paced world of IT
  • Understanding and awareness of Service Management processes and tools

EXPERIENCE & ATTRIBUTES

If you can demonstrate strong experience of the following, we would love to chat to you:

  • Citrix Virtual Apps and Desktop
  • Citrix Cloud Service
  • Citrix Workspace Environment Management (WEM)
  • Citrix ADC
    • Load balancing
    • VPN and gateway
    • GSLB
  • Image creation, management and optimisation (PVS, MCS)
  • Microsoft Active Directory
  • Azure Active Directory
  • Microsoft Intune
  • Azure infrastructure
  • Azure Virtual Desktop

In addition, a good working knowledge of and experience with some or all the following are highly desirable.

  • Citrix ADC nFactor
  • Microsoft 365
  • FSLogix
  • Nerdio
  • MFA (Azure, Okta, Duo)
  • ControlUp
  • Citrix Application Delivery Management
  • PowerShell, GitHub, Azure Devops
  • Microsoft System Center Configuration Management (SCCM)
  • Service Management – ITIL certified
  • Relevant Microsoft and Citrix certified

ACCOUNTABILITIES & MEASURES
We believe you are responsible for your role and as such we invite you to develop your Objectives and Key Results (OKRs) as part of your interview process.

    LOCATION

    Remote, Australia

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